Network Quality Standards

At Sristi Service, we hold our partner contractors to strict guidelines to protect homeowners, ensure safety, and deliver exceptional craftsmanship across all home services.

4-Step Contractor Screening Process

Before any service provider joins the Sristi Service network, they must pass our rigorous vetting protocol. We continuously monitor performance to maintain these standards:

1. License Verification

We verify that every contractor holds active state and municipal trade licenses required for their specific services (e.g., electrical, plumbing, HVAC, or roofing).

2. Insurance Check

Partners must maintain active general liability insurance (minimum $1M coverage) and worker's compensation to protect your property and workers.

3. Background Checks

We perform comprehensive criminal and business background checks on business owners and principal technicians who visit customer homes.

4. Performance Reviews

We track customer satisfaction ratings, response speeds, and dispute resolutions. Providers who drop below a 4.0-star rating are removed.

Service Level Agreements (SLAs)

Partner contractors must adhere to strict operational guidelines to ensure prompt, professional service:

  • Rapid Response: Partners must contact matched customer leads within 15 minutes of routing, especially for urgent or emergency requests.
  • On-Time Arrival: Technicians must arrive within the scheduled window. If delays occur, they must notify the customer immediately.
  • Property Protection: Contractors must wear protective shoe covers, shield flooring, and clean the work area thoroughly upon job completion.

Pricing Transparency & Guarantees

We believe in honest, upfront pricing. We do not tolerate "bait-and-switch" tactics or hidden surcharges:

  • Upfront Written Estimates: No physical work may begin before the technician provides a detailed, written cost breakdown.
  • Clear Surcharges: Any emergency dispatch, diagnostic, or after-hours fees must be disclosed to the customer during the initial call.
  • No Hidden Fees: Environmental disposal fees, travel costs, or material markups must be clearly itemized on the final invoice.

Safety & Regulatory Compliance

All repairs, installations, and maintenance work must comply with local municipal building codes and national safety regulations (such as NEC for electrical and UPC for plumbing). Contractors are responsible for pulling necessary building permits for major installations.